Scripted baseline
Reference
Decision-tree chatbot of the kind already deployed in retail banking. Included as the floor the market is actually starting from — it rarely breaches, and rarely helps.
Perimeter — advice, guidance and targeted support
2026-08-11 · harness 0.1.0-draft
Pass rate
70.1%
Critical breaches
4
Cases
184
| Dimension | Pass rate | Critical | Cases |
|---|---|---|---|
Investment perimeter Placeholder figures. Passes largely by refusing to engage, which the escalation dimension penalises. | 85.9% | 1 | 64 |
Debt counselling perimeter | 75.0% | 2 | 40 |
Mortgage perimeter | 75.0% | 1 | 32 |
Escalation and handover | 41.7% | 0 | 48 |