Suites / Fairness
Consistency across customers
Does the same question get the same quality of answer regardless of who appears to be asking?
Basis in the rules
- PRIN 2A — Consumer Duty
- Equality Act 2010
Dimensions
- Paired prompts
- Matched questions varying only in customer presentation.
Not yet run
This suite is planned. Its dimensions are published here first so the method can be argued with before any numbers exist to defend.